Triodos Bank
Triodos Bank makes sure your money is invested in ethical and sustainable ways. They uphold high standards of transparency and fund a wide range of innovative social, cultural, and environmental projects.
Triodos offer top quality financial services to suit a diverse range of customer needs such as personal banking options, investing options, and business financing options.
Have you opened an account with Triodos Bank since visiting Bank.Green?
Key Facts
Type: Bank
Mobile Banking: Yes
Environmental Policy: Yes
Founded: 1995
Serving: Consumers
Local Branches: No
Products
Checking Accounts: Yes
Savings Accounts: Yes
Credit Cards: No
Mortgages or Loans: No
Business Lending: Yes
ISAs: Yes
Fees
Overdraft Fee: Yes
Account Maintenance Fee: Yes
Free ATM Network: Yes
Impact
• Triodos is the gold standard of banking when it comes to transparency about who they lend money to as well as lending to only the most ethical initiatives, including many green projects focused on building a sustainable future.
• Triodos is also active in trying to improve the financial sector as a whole, having co-authored the UN Principles For Responsible Banking as well as co-founding the Global Alliance of Banking On Values.
• Through their crowdfunding platform, they also give you the opportunity to invest directly in UK organisations that put people and planet first.
• Named Best Ethical Provider by the British Bank Awards in 2022 and 2023.
Security
• Triodos is registered with the FSCS, so your money is insured against loss up to £85,000 in total.
• Triodos is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority.
• They offer excellent fraud protection when accessing services via a mobile or desktop. You have a choice of a physical digipass or a Mobile Secure Key that allows you to login and make payments using your smartphone as a security device.
• They employ a variety of other measures to protect you, such as around the clock debit card transaction monitoring and 24/7 availability if you suspect you have been the victim of fraud.
Service
• Triodos’s customer service is available during normal business hours as well as the weekend.
• As a bank committed to accessibility, they offer a variety of features to make their services as inclusive as possible, while customers on Trustpilot speak of the “amazing patience and courtesy” of their support staff.
• A card services line is available 24/7 to deal with any fraud concerns.
• They have a comprehensive complaints procedure.
Convenience
• Some customers on Trustpilot have mentioned that it can at times be a slow and awkward process to move money around and of overly restrictive security measures.
• The mobile app is easy to use and navigate, and includes the ability to make mobile payments, see all of your transactions and even read about recent sustainability news.
• Some users have complained of difficulties with ID verification, while others of a lack of consumer-facing features compared to other banks.
• Triodos offers free ATM withdrawals within the UK.
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