Skipton offers savings accounts and mortgages for individuals across a wide range of mediums (in-person banking, online or via their app). In terms of sustainability, they have initially focused on the carbon footprint of their operations and offsetting emissions via funding of a tree-planting program in the Yorkshire Dales. They are now starting to offer services and products to help customers improve the energy efficiency of their homes. Customer service seems generally good, with an excellent Trustpilot score, but some reports of issues when transferring money between accounts. They also offer an exceptionally wide range of accessibility support.