Bank of Ireland
Last Rated in Oct 2024
For the past number of years Bank of Ireland have been aligning themselves positively from a climate perspective. They have measured greenhouse gas emissions enabled by its lending and has set definitive and independently validated targets.
Bank of Ireland offers a diverse range of financial services to suit different customer needs such as personal banking options, investing options, and business financing options. Importantly, these include green mortgages and green loans for home retrofits!
We would like to see a marked improvement in their online banking and customer service which both seem to be a significant contributor to negative customer feedback.
Have you opened an account with Bank of Ireland since visiting Bank.Green?
Key Facts
Type: Bank
Mobile Banking: Yes
Environmental Policy: Yes
Founded: 1783
Serving: Consumers and Businesses
Local Branches: Yes
Products
Checking Accounts: Yes
Savings Accounts: Yes
Credit Cards: Yes
Mortgages or Loans: Yes
Business Lending: Yes
ISAs: No
Fees
Overdraft Fee: Yes
Account Maintenance Fee: Yes
Free ATM Network: No
Impact
• Bank of Ireland has been given a low risk rating Sustainalytics from an ESG perspective.
• In 2022 Bank of Ireland was the first Irish retail bank with greenhouse gas (GHG) reduction targets validated by the Science-Based Targets Initiative (SBTi) initiative.
• Bank of Ireland Group issued €11.1bn in sustainability-related finance in 2023, a 35% increase on the previous year.
• Reduction targets have also been set for Scope 3 emissions arising from the Bank’s lending activities.
• They have a range of products available for both business and personal customers including Green business loans and Green loans for retrofitting homes.
Security
• Bank of Ireland is licensed and regulated by the Central Bank of Ireland and is subject to the provisions of the Central Bank of Ireland's Corporate Governance Requirements for Credit Institutions 2015.
• Deposits up to €100,000 per person are protected by the Deposit Guarantee Scheme which is administered by the Central Bank of Ireland
Service
• Bank of Ireland Personal Banking customer service is available from 9am until 6pm (GMT) Monday to Friday and Saturday from 10am-2pm.
• They have a live webchat feature which is available to answer queries related to your account in the Republic of Ireland which is available 9:00am to 5:00pm Monday to Friday excluding bank holidays.
Accessibility
• Bank of Ireland has the most extensive network of branches in Ireland with over 180 branches.
• Customer reviews suggest their digital experience leaves a lot to be desired. Several reviews highlighted their antiquated security features and slow processing times with customers comparing Bank of Ireland unfavorably to the fintech offerings presently on the market.
• Many reviewers have also noted that customer service is very poor both in person at the branches and over the phone. Several reviewers noted the length of time taken to deal with complaints is too long.
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