PTSB
Last Rated in Nov 2024
Permanent TSB have been taking steps in the right direction to address their role in the climate crisis.
They don't lend to companies in the fossil fuel sector, they are offering green products to both business and personal customers and are taking steps to measure their Scope 1, 2 and 3 emissions.
We would like to see a marked improvement in their online banking and customer service which both seem to be a significant contributor to negative customer feedback.
Have you opened an account with PTSB since visiting Bank.Green?
Key Facts
Type: Bank
Mobile Banking: Yes
Environmental Policy: Yes
Founded: 1884
Serving: Consumers and Businesses
Local Branches: Yes
Products
Checking Accounts: Yes
Savings Accounts: Yes
Credit Cards: Yes
Mortgages or Loans: Yes
Business Lending: Yes
ISAs: No
Fees
Overdraft Fee: Yes
Account Maintenance Fee: Yes
Free ATM Network: No
Impact
• Permanent TSB has a CDP rating of B, indicating that the bank addresses its environmental impacts and ensures good environmental management.
• As of 2024 PTSB is taking steps to measure Scope 3 Emissions in line with SBTi.
• They have a range of products available for both business and personal customers including green loans for home energy upgrades.
• Green Mortgage Lending accounted for 29% of New Mortgage Lending in 2023, €700m.
Security
• Permanent TSB is licensed and regulated by the Central Bank of Ireland and is subject to the provisions of the Central Bank of Ireland's Corporate Governance Requirements for Credit Institutions 2015.
• Deposits up to €100,000 per person are protected by the Deposit Guarantee Scheme which is administered by the Central Bank of Ireland
Service
• PTSB Personal Banking customer service is available from 9am until 5pm (GMT) Monday to Friday and Saturday from 10am-2pm.
• The PTSB social media team is available from 8am to 8pm Monday to Friday (excluding Bank Holidays) and 10am-5pm Saturday and Sunday.
Accessibility
• PTSB has 98 branches in Ireland.
• Many reviewers have also noted that customer service is extremely poor with small issues taking a longer than average time to resolve.
• Customer reviews suggest their online banking system is very problematic and not user friendly.
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